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IMPORTANT NOTE - when taking delivery please ensure you check all goods carefully before signing for them. We cannot be responsible for replacing damaged goods if the courier is not advised of the damage on receipt in writing.
Any damage must be reported in writing to the delivery driver on delivery and reported to Homebird on the day of delivery or claims for damage cannot be accepted.
Online security
sawitfirst.co.uk uses the market-leading Sagepay card collection & validation services to give you peace of mind while you shop online. For more information visit
http://www.sagepay.com/
Telephone orders
All telephone orders are processed using our secure partnership with Streamline
Prices
All prices, including delivery where applicable, are quoted in Pounds Sterling and include VAT. We try to offer interesting, individual products at competitive prices. If you do see the same product at a better price elsewhere please contact sawitfirst on 01625 522030 and we'll adjust our store price if at all possible.
Please note we regret that due to courier costs additional shipping may have to be charged to outlying areas such as the Highlands & Islands of Scotland, Channel Isles etc.
Gifts & message tags
If your purchase is to be sent as a present, simply enter the details in the 'Delivery Instructions' box in the shopping basket which will enable you to send a short message on a tasteful gift tag supplied free by sawitfirst.co.uk.
Receipts
You will receive a printed receipt by email on completion of your order. This has full VAT details. If you need a more detailed invoice please just let us know.
Delivery & shipping costs
Please note we regret that due to courier costs additional shipping may have to be charged to outlying areas such as the Highlands & Islands of Scotland, Channel Isles etc.
Standard delivery is normal working hours monday to friday. We can usually deliver on saturdays, however there will normally be an additional charge - please contact us for details.
We aim to deliver all orders within 10 days but do please allow up to 28 days for delivery (unless a different delivery time is shown against the particular product). If your order is urgent please please contact sawitfirst on 01625 522030 and we will be happy to prioritise your order as far as possible.
We are human which means we are not infallible but it also means we understand when you've left it a bit late to buy a present! So we'll try and help.
Overseas orders - we only take online orders from mainland UK - for all other enquiries please contact please contact sawitfirst on 01625 522030 .
Taking delivery
When taking delivery please ensure you check all goods carefully before signing for them. We cannot be responsible for replacing damaged goods if the courier is not advised of the damage on receipt in writing.
Any damage must be reported in writing to the delivery driver on delivery and reported to sawitfirst on the day of delivery or claims for damage cannot be accepted.
Dimensions
The dimensions we give are those of the product, not the box that it comes in (because you can always open the box outside to bring the item in).
We do recommend that you check the dimensions of access points to your home (including stairs/lifts) when ordering furniture so that you are not disappointed.
Descriptions
We pride ourselves on our comprehensive product information which we try and make interesting, as well as being clear and accurate. As you will have seen we describe the construction and wherever possible provide information on the designer.
The majority of our products are professionally photographed. However we work with and support a number of emerging designers whose focus can sometimes be on their craft rather than their product images. We hope the images we display do justice to the products we offer and tempt you to let them into your life but if you would like more information about a particular product, please contact us.
Assembly
Most products are supplied ready assembled. Some items require straightforward home assembly - this will be clearly pointed out in the product description. Instructions will be included with your purchase.
If you need any additional information please please contact sawitfirst on 01625 522030
Refunds, returns & cancellations
We do our very best to describe our products really well but we do understand you may sometimes wish to return something unsuitable. You may return any product (*) you have ordered from sawitfirst.co.uk within 14 days from receipt of delivery provided it is still in saleable condition. We will refund in full, less a delivery, restocking and packing charge per package as follows:
Small items (Post - eg clocks) £7.95
Medium items £15
Large items (eg furniture, large trashcans) £25.00
To return any item please package goods well and retain proof of posting.When you return goods sawitfirst.co.uk cannot be responsible for their safe return and cannot guarantee normal refund or replacement unless the goods are received in saleable condition as determined by sawitfirst.co.uk.
Please tell us whether you want a refund, replacement (if goods are faulty) or alternative goods.
If the replacement or alternative goods are out of stock at the time we receive your return, we will offer an alternative or a refund. If you wish to wait until the item is back in stock, we will contact you with details of when you can expect delivery.
All online refunds will be completed within 30 days of agreement. All refunds will be made according to the method of payment. Please note that we do not refund the cost of delivery unless the return is the result of an error made by sawitfirst.co.uk.
Your statutory rights are not affected.
Please contact Homebird on enquiry@sawitfirst.co.uk or 01625 522030 to cancel an order. We will accept cancellation of any order prior to dispatch.
(*) Special orders - please note we cannot accept return of non stock items made to customers specific requirments - such as upholstered items and special order trashcans. Your statutory rights are not affected.
Sawitfirst.co.uk is constantly on the lookout for new and exciting products so if you're a designer-maker or represent a company with great new products please contact sawitfirst on 01625 522030 and we'll do our best to help you bring your stuff to our audience of over 50,000 unique visitors each month.
Orders made before 20th July 2009
From 20th July sawitfirst.co.uk is the online face of Homebird Interiors of Wilmslow. Orders made before 20th July 2009 remain the sole responsibility of Sawitfirst Ltd